The purchaser of the Tracker Jack GPS device and its accessories included in the box as sold has a limited warranty.

 

Buddy Buddy Ltd. trading as Tracker Jack undertakes that, during the period covered by the limited warranty, any defects in the materials, design or manufacture of the Tracker Jack GPS device and its accessories will be corrected by Buddy Buddy Ltd. trading as Tracker Jack or one of its approved after-sales companies, free of charge and within a satisfactory time-frame. This correction shall cover the repair of the Tracker Jack GPS device and its accessories or, if Buddy Buddy Ltd. trading as Tracker Jack considers it necessary, at its sole discretion, its replacement free of charge under the stipulations of this limited warranty.

 

This limited warranty does not affect your rights under Irish law or your rights against the vendor of the Tracker Jack GPS device and its accessories.

Warranty Period

 

The warranty period starts at the time of Product’s original purchase by the first end-user. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter “Warranty Period”). The different Warranty Periods are:


  1. Twelve (12) months for TRACKER JACK device and three (3) months for accessories (whether included in the device sales package or sold separately) other than the consumable parts and accessories listed in 2) below;
  2. Three (3) months for the following consumable parts and accessories: batteries and chargers

 

As far as Irish law permits, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale, Buddy Buddy Ltd. trading as Tracker Jack authorised repair or replacement of the Product. However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair or replacement, whichever is longer.

 

How to use the warranty service

To be able to use this limited warranty, kindly return the product to Buddy Buddy Ltd. trading as Tracker Jack

 

  1. a) the Tracker Jack GPS device or item in question, carefully protected in its original packaging, by registered mail with proof of delivery. Buddy Buddy Ltd. trading as Tracker Jack informs the purchaser that it is not liable for the loss of the device and does not repair damage occurring during transport.
  2. b) the original proof of purchase and a copy of the contract subscribing to the Tracker Jack LIVE Services, indicating clearly the name and address of the vendor, the date and place of purchase,

 

 

For further details of what to do to take advantage of this limited warranty please contact  www.TrackerJack.ie 

 

When you file a claim under the limited warranty, you must notify support@trackerjack.ie of the alleged fault within a reasonable period of having discovered it and, in any case, by the expiry date of the warranty period at the latest.

 

Buddy Buddy Ltd. trading as Tracker Jack may use new or "as-new" parts or products or others equivalent to new parts or products to repair or replace the Tracker Jack GPS device and its accessories.

 

All parts of the Tracker Jack GPS device and its accessories, or any other item replaced by Buddy Buddy Ltd. trading as Tracker Jack shall remain the property of Buddy Buddy Ltd. trading as Tracker Jack

Warranty exclusions

 

1 – This limited warranty does not cover the user manuals included in the box as sold with the Tracker Jack GPS device.

 

2 – This limited warranty does not over:

  1. normal wear and tear,
  2. faults due to misuse (including those caused by sharp objects, bending, crushing, falls, etc
  3. faults and damages due to misuse of the Tracker Jack GPS device and its accessories, in particular using it other than as per the instructions provided by Buddy Buddy Ltd. trading as Tracker Jack (among others those stipulated in the Tracker Jack GPS device user manual).
  4. other acts beyond the control of Buddy Buddy Ltd. trading as Tracker Jack

 

3 – This limited warranty does not cover effective or alleged faults caused because the Tracker Jack GPS device has been used with, or connected to, a product, accessory or service not manufactured or supplied by Buddy Buddy Ltd. trading as Tracker Jack or has been used for purposes other than those for which the Tracker Jack GPS device has been designed.

 

4 – This limited warranty is not applicable if the Tracker Jack GPS device and its accessories have been opened, damaged, used with equipment other than that for which they were designed (battery and SIM card), modified or repaired by anyone other than a Buddy Buddy Ltd. trading as Tracker Jack -approved servicing centre, if they have been repaired using non-approved swapped parts or if the serial number of the Tracker Jack GPS and its accessories or the IMEI number has been removed, deleted, degraded, modified or made illegible in any way.  Such removal, deletion, etc. is to be determined solely by Buddy Buddy Ltd. trading as Tracker Jack

 

5 - This limited warranty is not applicable if the socket for charging the Tracker Jack GPS device is rusty because the protective rubber cover has not been properly closed.

 

6 - This warranty is not applicable if the Tracker Jack GPS device and its accessories have been exposed to extreme temperatures or environments, to corrosion, to rusting, to the action of chemical products.

Outside the warranty period or conditions of application of the warranty:

 

An estimate will be provided, on request, if the Tracker Jack GPS device and its accessories are no longer under warranty or do not comply with the conditions of application of the warranty.

 

To send a request for an estimate for repairs outside the warranty period or where the warranty does not apply, kindly return to the after-sales service company approved by Buddy Buddy Ltd. trading as Tracker Jack:

 

  1. a) the Tracker Jack GPS device or item in question, carefully protected in its original packaging, by registered mail with proof of delivery. Buddy Buddy Ltd. trading as Tracker Jack informs the purchaser that it is not liable for the loss of the device and does not repair damage occurring during transport.
  2. b) the original proof of purchase and a copy of the form subscribing to the Tracker Jack Services, indicating clearly the name and address of the vendor, the date and place of purchase,

 

The estimate issued by Buddy Buddy Ltd. trading as Tracker Jack at your request will be valid for one (1) month.

 

  • Should you accept the estimate, the repair indicated on the estimate will be performed as soon as possible and the estimate will be free of charge.

 

The invoice corresponding to the estimate and including dispatch costs, where they are payable by you, will be issued at the same time as the repaired Tracker Jack GPS device and accessories.

 

  • If you do not accept the estimate or fail to reply in the space of one (1) month, the Tracker Jack GPS device and its accessories will be returned to you without repairing and the cost of the estimate and the cost of dispatching the Tracker Jack GPS device and its accessories will be invoiced as a global and lump sum of fifteen (15) GBP, including tax.

 

The invoice corresponding to the estimate and dispatch costs will be sent to you at the same time as the repaired Tracker Jack GPS device and accessories.

 

Limitation of liability

This limited warranty is your only recourse against Buddy Buddy Ltd. trading as Tracker Jack and the only liability accepted by Buddy Buddy Ltd.trading as Tracker Jack with regard to possible faults in the Tracker Jack GPS device and its accessories.

 

However this limited warranty shall not exclude or limit your rights under Irish law  against the vendor of the Tracker Jack GPS device and its accessories.

 

Within the limits authorised under current legislation, Buddy Buddy Ltd. trading as Tracker Jack does not accept liability with regard to loss of profits,  loss of enjoyment of the Tracker Jack GPS device and its accessories or their functions, commercial loss, loss of contract, loss of invoicing or expected savings, increase in costs or expenditure or even indirect, consequential or special loss  damages.

 

Within the limits authorised under current legislation, Buddy Buddy Ltd. trading as Tracker Jack’s liability is limited to the purchase price of the Tracker Jack GPS device and its accessories. The above limits are not applicable in case of serious or intentional fault of Buddy Buddy Ltd. trading as Tracker Jack, or in case of death or injury resulting from a serious fault attributable to Buddy Buddy Ltd. trading as Tracker Jack.

Because the Tracker Jack product depends for its continual operation on 3rd. party services ie. there must be a properly available phone signal to transmit the information and there must be a properly available satellite communication to provide the information to be transmitted, Buddy Buddy Ltd. trading as Tracker Jack cannot accept any liability whatsoever for the non performance of any of the aspects of the Tracker Jack unit under any circumstances whatsoever.

The "fall down" alarm will only work when the person falls from a standing position to a prone position and remains motionless for at least 10 seconds. It will not activate if a person slips from a couch onto the floor for example.